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Tag: OutSystems

  • Use a modern app platform and AI to deliver frictionless customer experiences

    Use a modern app platform and AI to deliver frictionless customer experiences

    Customers can engage with your brand in any number of ways—website, app, social media, chatbots, and calls centres—and their opinions are impacted and formed based on the sum of those parts. That customer experience (CX) is critical to attracting new customers and retaining existing ones.

    Read the OutSystems eBook to learn about using customer feedback and artificial intelligence (AI) to help you constantly iterate and improve your application releases, and in turn, develop a coveted omnichannel presence. Also, discover how you can deliver frictionless CX with a modern application platform like OutSystems.

    Click on the button below to download your free copy of the OutSystems ebook.

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  • Accelerating IT for the new normal: How Fast Are You?

    Accelerating IT for the new normal: How Fast Are You?

    Gartner vice president for the finance research practice leader Johanna Robinson says “Slow remediation, on average, results in 2.9% of lost profit per issues per business unit. Quick remediation, on the other hand, limits that lost profit to 1.7%.”

    For decades IT has been the brunt of blame for the inability if business to adapt quickly to changing business environments. Things are changing and the old ways are simply not acceptable. Disruption is the status quo, with the “new normal” yet to be defined.

    Are you prepared for what’s next? What are IT organizations saying about it all?

    One of the mandates of digital transformation is to accelerate IT’s ability to respond by introducing concepts like Agile and microservices.

    An OutSystems survey of 2,200 IT professionals and senior IT leaders revealed that only 21% of people feel like they can beat their peers and competitors at the change game.

    These and other answers to the survey became a report that offers insights into which organizations are leading the race in speed and adaptability in this era of digital urgency.

    Click here to download “The Speed of Change: How Fast Are You?” to learn more about those who lead and those who don’t.

    It includes tips on what to do to become the IT leader you are meant to be.

  • A modern application platform for a customer-first culture

    A modern application platform for a customer-first culture

    Building a ‘customer first’ culture is the #1 challenge of CX professionals; but the barriers to implementing this are considerable. With customer interactions now overwhelmingly online, CX professionals must work closely with the IT department to create and refine the digital experiences they present to their customers.

    However, a willingness to collaborate is not enough. CX and IT must break decisively with the past – and with traditional approaches to application development – if they are to create an environment in which a customer-first culture can flourish.

    This eBook titled, A modern application platform for a customer-first culture, will explore:

    • The key barriers to implementing a customer-first culture
    • The limitations of existing approaches to creating digital experiences
    • The importance of CX/IT collaboration in the post COVID world
    • The unique value of a modern, high-speed application development platform

    Click on the link to download your complementary eBook to find out how to make a customer-first culture a reality rather than an unrealisable aspiration.

  • App Dev priorities in an era of crisis and recovery in manufacturing 2020

    App Dev priorities in an era of crisis and recovery in manufacturing 2020

    One of the worst hit industries particularly during the early days of the COVID-19 pandemic was the manufacturing sector. Production has been affected, supply chains disordered, and the financial impacts will continue to be assessed for some time.

    Deloitte research indicates that to be a leader in this industry, manufacturers need to rethink strategies and operations to overcome the disruption and become more resilient.  A key step forward is to develop a holistic digital strategy.  Now is the time to make bold decisions regarding digitization, so as not to get left behind.

    OutSystems conducted a survey of 2,200 IT professionals asking them how fast their organizations can respond to change, what app dev challenges are holding them back, and what makes them more (or less) ready for change.

    Data culled from manufacturers were compiled into the report, The Speed of Change: App Dev Priorities in an Era of Crisis and Recovery, Manufacturing 2020, with additional insights from Deloitte.

    Click on the link to download the report your copy of the ebook and discover how manufacturers have shifted their digital priorities and are responding to the continuous high demand for applications, while grappling with difficulty finding new development talent.

    Read how manufacturers are delivering applications fast and learn the approaches and technologies manufacturers should adopt to become leaders in the race for speed and adaptability.

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