AI agent spend for CX set to surge by 400% globally by 2027 FutureCOO Editors February 24, 2026 A new study from Juniper Research forecasts that global spending on AI agents for customer experience will escalate dramatically, reaching Read More »
PodChats for FutureCOO: Driving next-gen automation with Agentic AI Allan Tan August 5, 2025 Imagine it is 2026, a semiconductor plant in Penang, Malaysia, is running at peak efficiency—not because of more workers, but Read More »