People not workers are core of human-powered enterprises Gartner November 25, 2024 In today’s rapidly evolving workplace, the distinction between viewing employees as mere workers versus recognising them as individuals is crucial. Read More »
Virtual agents transforming the future of contact centres FutureIoT Editors November 25, 2024 The 2025 Globe for Intelligent Contact Centres (ICCs) report highlights a significant shift towards the adoption of virtual agents in Read More »
5G users using GenAI want enhanced connectivity FutureIoT Editors November 25, 2024 New research from Ericsson ConsumerLab reveals a significant rise in consumer interest for differentiated connectivity, especially among 5G smartphone users Read More »