Customer context, not automation, is the real CX prize
FutureCOO Editors
October 22, 2026
Southeast Asia, a customer may begin on WhatsApp, switch to a phone call, follow up by email and then return
Southeast Asia, a customer may begin on WhatsApp, switch to a phone call, follow up by email and then return
Customer experience is now a decisive factor in loyalty and spending across Asia Pacific, with half of consumers saying they
By 2026, the digital corridors of Asian enterprise will have become a paradox of plenty. From the hyper-connected hubs of
Zoom Communications has announced significant enhancements to its enterprise agentic AI platform, aimed at orchestrating workflows across Zoom Workplace, Zoom
A new study from Juniper Research forecasts that global spending on AI agents for customer experience will escalate dramatically, reaching
In a landscape where financial services must innovate like nimble fintechs while maintaining legacy-level compliance, the latest report from New
Recent research highlights pivotal trends, notably the transformative role of artificial intelligence (AI), which 65% of CMOs believe will significantly
In 2025, banking in ASEAN and Hong Kong is defined by a relentless convergence of forces: digitally native customers who
Agentic AI, a category of artificial intelligence that enables systems to operate with minimal human oversight, is expected to revolutionise
The recent Broadridge Digital Transformation and Next-Gen Technology Study highlights that 84% of firms in APAC are committing to moderate-to-large
How long does it take to solve a customer query? For the average customer, what is the acceptable time to
The latest research from IDC Energy Insights has highlighted “customer experience transformation” as the foremost strategic priority for utilities globally.